Reference

How sv388sv Protects Your Personal Data

Your personal data belongs to you, and we take that seriously. This Privacy Policy explains exactly what we collect when you open an account, how we use it…

Encrypted Account DataDANA, OVO, GoPay & QRIS Transaction PrivacyRight to Access & Delete24/7 Data SupportNo Third-Party Data Sales
sv388sv How sv388sv Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data — whether it is about what we hold, how long we keep it, or how to request a correction — our privacy support team…

Live Chat Available 24 hours a day, 7 days a week from your account dashboard. Start a chat and our privacy team responds within minutes, not hours. No hold queues for data requests.
Email Support Send your data access or deletion request to the email address in your account welcome message. We confirm receipt within 4 hours and resolve standard requests within 72 hours.
Telegram Channel Our official Telegram handle is listed inside your account settings. Use it for quick privacy questions, status updates on a pending data request, or to confirm what data we currently hold.
DATA HANDLING STANDARDS

How We Keep Your Information Secure

We apply multiple layers of protection across every part of your account — from how your password is stored to how withdrawal requests are verified before funds move.

Account Encryption

Your password is hashed using industry-standard one-way encryption. We never store it in readable form, and our servers do not log login credentials. Account access requires two-factor confirmation for sensitive changes.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to see which pages load slowly. You can manage cookie preferences through the settings panel in your account. We do not use advertising trackers from third-party ad networks.

Payment Data Handling

DANA, OVO, GoPay, and QRIS transaction records are stored in encrypted form and visible only to you and our compliance team. We do not share payment history with any third party unless required by Indonesian law.

Data Retention

Active account data is kept for the lifetime of your account plus a regulatory hold period required by applicable law. When you close your account, we delete personal identifiers within 30 days and retain only anonymised transaction logs.

Your Right to Access

You can request a full export of the data we hold about you at any time. Submit the request via live chat or email, and we will deliver a structured data file to your registered email address within 72 hours.

Policy Update Notices

When we change this Privacy Policy in a way that affects your rights, we send a notification to your registered email at least 14 days before the change takes effect. You do not need to check this page manually to stay informed.

Your Privacy Policy Questions, Clearly Answered

The questions below cover the most common things people ask us about data collection, storage, and their rights under our Privacy Policy. If your question is not here, open a live chat from your account dashboard and our privacy team will respond within minutes.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also log your device type, IP address, and session timestamps for security verification purposes.

We do not sell or rent your personal data. We may share limited information with payment processors like DANA or OVO strictly to complete your transaction. Any sharing depends on local law and is limited to what is legally required.

Open a live chat from your account dashboard or email our privacy team using the address in your welcome message. We will prepare and send a structured data export to your registered email address within 72 hours of your request.

Yes. Submit a deletion request through live chat or email. We will remove personal identifiers within 30 days of account closure. Anonymised transaction logs may be retained as required by applicable Indonesian regulations.

Payment data is encrypted at the point of entry and stored on secured servers. We do not retain your full wallet credentials. Transaction records are visible only to you and our compliance team, and are never shared with advertisers.

We use session cookies for login continuity and analytical cookies to monitor page performance. You can adjust cookie preferences inside your account settings panel at any time. We do not use third-party advertising trackers on any page.

We send an email notification to your registered address at least 14 days before any change that affects your rights takes effect. You do not need to revisit this page manually — we will alert you directly when something material changes.